Privacy Policy

Effective Date: July 2025
Practice Name: Charmaine Scott
Website: Charmainescott.com
Location: 1600 N State RD 7, Ste 200, Lauderhill, Florida 33313


Your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and disclose information through our website and during the provision of in-office and telehealth psychiatric services.


1. Information We Collect

A. Personal Information

We may collect:

  • Full name
  • Date of birth
  • Contact information (email address, phone number, mailing address)
  • Insurance details
  • Emergency contact
  • Health and mental health history
  • Medication list
  • Other information you provide in intake forms, messages, or during visits

B. Technical Information

When you use our website, we may automatically collect:

  • IP address
  • Browser type
  • Pages visited
  • Time and date of access
  • Referral source

C. Telehealth-Specific Information

  • Audio/video session content (not recorded)
  • Communication logs via secure messaging or patient portal

2. How We Use Your Information

We use the information we collect to:

  • Provide and manage psychiatric and mental health services
  • Schedule and confirm appointments
  • Communicate with you via phone, email, or secure portal
  • Coordinate care with other providers (when authorized)
  • Submit insurance claims and process billing
  • Improve our website functionality and user experience
  • Comply with legal and regulatory requirements (e.g., HIPAA)

3. Telehealth Privacy

We use secure, HIPAA-compliant platforms for all telehealth visits. These platforms use encryption to protect your information and ensure confidentiality. Sessions are never recorded without explicit, written consent.

4. Information Sharing and Disclosure

We do not sell your personal or health information.
We may share your information only in the following situations:

  • With your written authorization
  • With health insurance companies for billing purposes
  • With other healthcare providers involved in your care (with consent)
  • When required by law (e.g., subpoenas, court orders, or threats of harm to self or others)
  • With contracted service providers who support our operations (e.g., billing or IT) under strict confidentiality agreements

5. Data Security

We take your privacy seriously. We use technical, administrative, and physical safeguards to protect your information, including:

  • Encrypted communications (e.g., HTTPS, secure email, secure telehealth platforms)
  • Password-protected systems
  • Limited access to staff on a need-to-know basis
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights

You have rights regarding your protected health information under HIPAA and applicable state laws. These include:

  • The right to access and receive a copy of your health records
  • The right to request corrections
  • The right to request restrictions on disclosures
  • The right to receive a list of disclosures
  • The right to file a complaint if you believe your rights were violated

To exercise these rights, please contact us at:
📞 561-257-1274

7. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve user experience. You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our website may include links to external sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

9. Children's Privacy

We do not knowingly collect personal information from children under 13 through the website. Services for minors are provided only with appropriate parental or guardian consent.

10. Updates to This Privacy Policy

We may update this policy periodically to reflect changes in regulations, services, or technology. Any updates will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Charmaine Scott, PMHNP
📞 561-257-1274
📧 charmswestdnp@gmail.com
📍 1600 N State RD 7, Ste 200, Lauderhill, FL 33313